Blog Archives

Customer Service, Waste and the GE2015

Posted on May 4, 2015 by Kate Bentham — 1 Comment

Hello Weekly Blog Club fans, it’s Kate Bentham here again, for what we think is week 17, but whose keeping note. We’ve had a good selection of blogs this week, and not all in the written form. We’ve had two…

Tagged with: bins, Communication, customer service, GE15, general election, inequality, photography, time management, tourism, waste
Posted in #WeeklyBlogClub summary, communicating, customer service, digital technology, film/video, health, health services, local government, national government, photography, social media, tourism, visual arts

Learning, printing, filming and being lovely

Posted on April 12, 2015 by Kate Bentham — Leave a comment

Hello lovely bloggers, and fans of reading blogs, it is me, Kate Bentham, here as your Weekly Blog Club host for week 13. How has your week been? Good Easter break? Glad to see that some of you have been…

Tagged with: bad cop, code, comms, Dementia champions, Digital, filming permit, good cop, healthy start, Learning, midwifery, nursing, printing, smartphones, technology
Posted in #WeeklyBlogClub summary, Business, communicating, communities, customer service, film/video, health, health services, journalism, learning, local government, media, patient care, printmaking, psychology, public sector, visual arts, working practices, workplace

Do you want ibuprofen with the bill sir?

Posted on May 10, 2014 by Kate Bentham — Leave a comment

Carolyne Mitchell continues her series of blogs on behavioural economics by looking at paying and mental accounting. Carolyne examines the pain we feel when we pay for something and how we can decrease any pain so enjoyment of the experience…

Tagged with: behavioural change, campartmentalising, cash, custoemr insight, mental accounting, money, paying for goods and services, social merketing
Posted in budget cuts, communicating, communities, customer service, finance, local government, poverty

The growing private and public social media split

Posted on May 10, 2014 by Kate Bentham — Leave a comment

A very interesting blog from Peter Sharples for week 18, looking at the growth of more and more young adults choosing to interact with their social networks privately. Peter looks at the impact this has on customer relations and also the…

Tagged with: consultation, customer relations, engagement, private social networking, social networking, young people
Posted in communicating, customer service, digital technology, public relations, social media, working practices

Getting personal, explaining dementia, and paper in art

Posted on February 10, 2014 by weeklyblogclub — 2 Comments

We had 11 contributions for Week 5, with three themes emerging during the week: health issues, using social media in the public sector, and art. Gina Alexander returned to the @dghealth (Dumfries and Galloway Health) blog with Take a deep breath. I was…

Tagged with: #300seconds, #localgov, #NHSHD, artist books, Ayrshire Health Blog, comms, dementia, Dumfries and Galloway Health blog, local authorities, NHS, NHSS, paper, Patient Opinion Scotland
Posted in #WeeklyBlogClub summary, blogging, communicating, conferences, customer service, digital technology, exercise, fine art, floods, health, health services, leadership, literature, local government, management, medical practice, mental health, natural environment, painting drawing, patient care, PhD, printmaking, public sector, research, setting goals, social media, society, Third sector, tourism, travel and exploration, walking, working practices

Shift happens

Posted on January 27, 2014 by Kate Bentham — Leave a comment

An insightful blog from Phil Jewitt this week who shares with us the work he is doing at Leeds City Council to encourage services to use social media and become more sociable. He shares how through the support and guidance…

Tagged with: channel shift, conversations, guidance, Leeds City Council, sociable organisation, social media, social media guidelines, support
Posted in communicating, customer service, digital technology, leadership, local government, public relations, public sector, social media, storytelling, websites, working practices, workplace

Say hello, hug, say goodbye?

Posted on October 27, 2013 by weeklyblogclub — 9 Comments

The Week 42 posts made me think again about Weekly Blog Club, as people move on and things quieten down. Joseph Conaghan wrote a thought-provoking post Is Ambulance Reality TV …Insight or Voyeuristic? I can see an argument for producing such television…

Posted in #WeeklyBlogClub summary, astronomy, blogging, buildings conservation, communicating, communities, cultural heritage, customer service, emergency services, health, health services, historic buildings and sites, history, languages, learning, marathon, music, natural environment, patient care, photography, physics, public sector, social media, therapy, training, working practices

October regional participation networks: Accessible information and technology

Posted on October 27, 2013 by weeklyblogclub — Leave a comment

This is a thought-provoking post to read, especially for any involved with staff training or communications. Sarah Ball includes some useful links and ideas for improving accessibility to written material. Having someone who needs information to be more accessible to…

Tagged with: accessibility, plain English
Posted in communicating, communities, customer service, disability, languages, learning, public sector, training, working practices

Using Information Technology to enable better public services

Posted on October 5, 2013 by Kate Bentham — 1 Comment

A really interesting blog this week from the Good Practice Exchange at the Wales Audit Office. This blog looks at how various public service organisations are using IT to enhance delivery, or engagement or to focuss on the needs of…

Tagged with: good practice exchange, improving services, IT, Public Services, technology, Wales
Posted in budget cuts, customer service, digital technology, film/video, finance, ideas/innovation, local government, public sector, working practices

Death of an O2 Salesman

Posted on June 9, 2013 by weeklyblogclub — Leave a comment

Ever dropped your phone into something wet? What did you do next? Rough Cat tells a humorous tale of phones and has a radical suggestion for the phone companies. Death of an O2 Salesman by Rough Cat.

Tagged with: "mobile phone", cellphone
Posted in communicating, customer service, digital technology, humour, retail