Blog Archives

The growing private and public social media split

A very interesting blog from Peter Sharples for week 18, looking at the growth of more and more young adults choosing to interact with their social networks privately. Peter looks at the impact this has on customer relations and also the

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Posted in communicating, customer service, digital technology, public relations, social media, working practices

A man without a smiley face should not open a shop

We loved this blog by Eddie Coates-Madden who shares with us a fine example of bad customer service – unless you’re a dog, then of course you will be welcomed in with open arms. It does make us wonder how

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Posted in Business, customer service