Blog Archives

Do you want ibuprofen with the bill sir?

Carolyne Mitchell continues her series of blogs on behavioural economics by looking at paying and mental accounting. Carolyne examines the pain we feel when we pay for something and how we can decrease any pain so enjoyment of the experience

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Posted in budget cuts, communicating, communities, customer service, finance, local government, poverty

The Weight of History by Jeff Ace

On the Dumfries and Galloway health blog Jeff Ace wonders what the legacy of current health changes will be to future generations, something which needs to be taken into consideration with service redesign. Jeff and colleagues certainly feel the weight

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Posted in communities, emergency services, finance, health, health services, leadership, medical practice, patient care, public relations, public sector, setting goals, working practices

Taking comms back to basics

Carolyne Mitchell blogs about what really matters in comms and suggests it’s not about the column inches but about behavioural change. Carolyne is taking comms back to basics and combining it with customer insights to make positive changes to people’s

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Posted in communicating, customer service, local government, public relations, public sector, working practices