Monthly Archives: March 2013

Using Welsh language social media to engage in the public sector

Dyfrig Williams writes about organisations not just using Welsh to engage with people but using plain Welsh as well as plain English when communicating via social media. Using Welsh language social media to engage in the public sector by Dyfrig Williams of

Posted in communicating, national government, public sector, social media, working practices

Ambition for better

Phil Jewitt considers the fine line between being a critical friend and being a critic, between making a point emphatically and making it aggressively; about the delicate art of managing expectations, and agreeing on an ambition. Ambition for better by Phil

Posted in communicating, communities, local government, working practices

Subtle differences: how to identify creative collaborative activity

Do you know your chiffchaffs from your willow warblers, just by sight? Lorna Prescott considers what creative collaborative activity is, and what it is not with examples of the small differences between two pot luck dinners. Subtle differences: how to

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Posted in communicating, communities, food, Third sector, working practices

The Golden Rule

Gina Alexander considers what has been written in the aftermath of the publication of the Mid Staffs NHS Foundation Trust public enquiry, and gathers together some articles that consider compassionate care. She asks how to ensure a compassionate culture, and

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Posted in health, health services, humanity, medical practice, patient care, working practices

‘People buy from People’. A lesson for knowledge workers from Deenna Boutique and Neath Music

Chris Bolton has been hearing about a new website to support the town of Neath, and developing relationships with people. He shares this and the genius initiative by Neath Music shop: ‘Local Stars playing reasonably priced guitars.’ ‘People buy from

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Posted in blogging, communicating, communities, customer service, ideas/innovation, music, private sector, public relations, retail, websites, working practices

No money? No food? No Problem, Go online

Kate Bentham understands the practicalities of how some people who most need help (for example, care leaver with young baby) are able to communicate, and provides a reality check. No money? No food? No Problem, Go online by Kate Bentham.

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Posted in childcare, communicating, digital technology, family, food, poverty, public sector, social care, working practices

ARFU West Asia Final: A Fan’s Perspective

Dragons, drinking games, Hawaiian shirts, pitch invasion… It must be a rugby match, told in Hannah Chia’s inimitable style! ARFU West Asia Final: A Fan’s Perspective by Hannah Chia aka @SportingWag.

Posted in rugby