When preparing for a new job, as Chief Executive of NHS Scotland, Paul Gray visited a number of NHS Boards to meet staff and patients. He was inspired by what he found. Then a few days before starting, tragedy hit so many when a helicopter crashed into the roof of a Glasgow pub. Paul then spent time with paramedics and medical staff who assisted during this awful time and was impressed by their dedication, care and humility. Not quite the preparation he had planned but quite the impression made by others.