I really enjoyed reading this blog from Heather Currie on the Dumfries and Galloway Health Blog. Heather reflects on some of her own patient experiences, recalling specific details about the care she received, the way she was spoken to by staff and the way she felt as a result. For the staff involved this may have been just another patient and just another day at work. Heather introduces us to a checklist for clinical leaders, with the aim to create a culture of providing the best patient care. This checklist is known as VOICES and includes Visible, Open, Improvement Idea, Care and Compassion, Ensure focus on patient Experience, Encourage and Enable, and also Safe Culture – a checklist which can be considered by all leaders.
by Heather Currie on the Dumfries and Galloway Health Blog