HELP 2.0: What good Twitter customer service looks like

Dan Slee gives some great communications advice. He looks at how some companies are doing it well, and adds some very pragmatic advice on how others could do it equally well. There are some useful comparisons at the end that might persuade you or whoever is not enabling you to provide Twitter as a communications channel.

HELP 2.0: What good Twitter customer service looks like by Dan Slee.

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Weekly Blog Club was set up in early January 2012 to encourage people to blog regularly, and especially to encourage those working in and with the public sector, charities and voluntary organisations in the UK to find their own 'voice' through writing.

Posted in communicating, digital technology, public relations

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